Messaging Terms

1. Program Description

VisionGrove LLC (“VisionGrove,” “we,” “us,” or “our”) may offer SMS or MMS messaging programs that allow people who expressly opt in to receive communications from VisionGrove at the mobile number they provide.

Depending on the specific interaction and consent provided, messages may relate to consultation or appointment confirmations, reminders, requested follow-up, service communications, account or project communications, and other communications described at the point of opt-in.

These Messaging Terms supplement our general Terms & Conditions and Privacy Policy.

2. Consent & Enrollment

You will receive VisionGrove text messages only when you provide the consent required for the applicable messaging program. Where separate SMS consent is required, providing a telephone number, submitting a general website form, accepting website terms, requesting an audit, or purchasing services does not by itself constitute consent to receive text messages.

When a website form is used for enrollment, the SMS consent control is presented separately and is not preselected. By affirmatively opting in, you authorize VisionGrove to send text messages to the mobile number you provide for the purposes described with that opt-in.

Consent to receive SMS or MMS messages is not a condition of purchasing goods or services from VisionGrove.

You represent that you are the subscriber or customary user of the mobile number you provide and are authorized to consent to messages at that number. If your mobile number changes or is reassigned, you should opt out or notify us promptly.

3. Types of Messages

The content of messages depends on the program or interaction for which you opted in. VisionGrove messages may include:

• Consultation and appointment confirmations or reminders.
• Follow-up communications you requested or agreed to receive.
• Service, project, account, scheduling, or support communications.
• Other recurring or non-recurring messages clearly described at the time you provide consent.

We will use the consent you provide for the messaging purpose described at enrollment. A consent to one messaging purpose does not automatically authorize unrelated messaging where additional consent is required.

4. Message Frequency & Charges

5. How to Opt Out

You may revoke your consent and stop receiving text messages from a VisionGrove messaging program at any time by replying STOP to a message from us.

After a valid opt-out request, you may receive a final confirmation message acknowledging that you have been unsubscribed. We will not send further messages covered by that opt-out unless you subsequently provide valid consent again or a message is otherwise permitted by applicable law.

Other recognized opt-out keywords may also be processed by our messaging provider or carrier systems. If you experience difficulty opting out by text, contact us using the information below.

6. Help & Support

For assistance with VisionGrove text messaging, reply HELP to a message from us or contact VisionGrove at Hello@visiongrovecreative.com or +1 (877) 660-3773.

Support requests concerning a specific client engagement may also be handled through the communication channels established for that engagement.

7. Message Delivery & Wireless Carriers

Delivery of text messages is subject to effective transmission by your wireless carrier and other network or communications providers. VisionGrove cannot guarantee that every message will be delivered, delivered without delay, or available in every location or on every device.

Wireless carriers are not liable for delayed or undelivered messages. Availability may depend on your carrier, device, service plan, network conditions, and other factors outside VisionGrove's control.

8. Privacy & Mobile Data

Our collection and use of personal information in connection with messaging is governed by our Privacy Policy.

Mobile information, text messaging originator opt-in data, and consent will not be sold, rented, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may use communications and technology service providers solely as necessary to operate and support our messaging program, and information may be disclosed when required by law. SMS consent is specific to VisionGrove and is not transferred as consent for another business to message you.

We may maintain records reasonably necessary to document consent and opt-out activity, including when and how consent was provided, the consent language presented, and related source or technical information.

9. Eligibility & Responsible Use

VisionGrove's website and services are intended for businesses and adults. By enrolling in a VisionGrove messaging program, you represent that you are legally able to provide the required consent and that the mobile number supplied belongs to you or you are authorized to use it for this purpose.

You agree not to use our messaging channels to transmit unlawful, abusive, fraudulent, malicious, or harmful content or to interfere with our communications systems.

10. Changes to Messaging or These Terms

We may modify or discontinue a messaging program or update these Messaging Terms from time to time to reflect changes in our services, communications practices, technology, carrier requirements, or applicable law.

Updated Messaging Terms will be posted on this page with a revised effective date. If a change requires new or additional consent under applicable law, we will obtain that consent before sending messages that require it.

These Messaging Terms are written to support VisionGrove's current consent-based messaging flow. Before production launch, the final website opt-in language, registered A2P 10DLC campaign use case, message samples, automated HELP/STOP responses, sending numbers, and actual message content should be checked together for consistency.