Privacy Policy

1. Overview

This Privacy Policy applies to information collected by VisionGrove LLC (“VisionGrove,” “we,” “us,” or “our”) through visiongrovecreative.com and other webpages, forms, scheduling experiences, communications, and services that link to this Policy.

It does not govern the independent privacy practices of third-party websites or services that we do not control. When we process personal information on behalf of a client as part of services we provide to that client, the client may be the business or organization responsible for determining how that information is used.

2. Information We Collect

Information you provide directly

We may collect information you choose to provide when you contact us, request an audit, schedule a consultation, subscribe to updates, complete a form, communicate with us, or engage us for services. Depending on the interaction, this may include:

• Name, company name, job title, email address, telephone or mobile number, and other contact information.
• Information about your business, website, goals, operational challenges, systems, or reasons for contacting VisionGrove.
• Appointment and scheduling information.
• Communications, inquiries, feedback, and other information you send to us.
• Information reasonably necessary to provide contracted services or support.

Information collected automatically

When you use our website, we and service providers acting on our behalf may automatically receive technical and usage information such as IP address, browser type, device type, operating system, referring and exit pages, pages viewed, approximate location derived from IP address, dates and times of visits, and interactions with the website.

3. How We Use Information

We may use personal information to:

• Respond to inquiries and communicate with you.
• Provide, administer, support, and improve our services.
• Process audit requests, consultation requests, appointments, and related follow-up.
• Send transactional or service-related communications, including confirmations, reminders, and updates you request or consent to receive.
• Send newsletters or marketing communications where permitted by law and consistent with your choices.
• Maintain business records, manage client relationships, and operate our internal systems.
• Analyze website performance, usage, and effectiveness.
• Protect our website, systems, clients, and users; detect fraud, abuse, security incidents, or unlawful activity.
• Comply with legal obligations and enforce our agreements.

4. How We Share Information

We do not sell personal information in the ordinary meaning of the word. We may disclose personal information when reasonably necessary for the purposes described in this Policy, including to service providers that perform functions on our behalf, such as website hosting, customer relationship management, scheduling, communications, analytics, professional services, and other business operations.

We may also disclose information when required by law; to respond to lawful requests; to protect rights, safety, property, or security; in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction; or when you direct or authorize us to do so.

Service providers may process information only as permitted by their agreements with us and applicable law. Their own products and services may also be subject to their respective privacy terms.

5. SMS & Mobile Messaging

If you voluntarily opt in to receive text messages from VisionGrove, we may send messages related to the specific purpose described when you provide consent, such as consultation or appointment confirmations, reminders, requested follow-up, service communications, or other messages covered by that opt-in.

SMS consent is optional and is not a condition of purchasing services, requesting an audit, scheduling a consultation, or otherwise doing business with VisionGrove. We will not treat submission of a general form, acceptance of website terms, or provision of a telephone number by itself as consent to receive text messages where separate consent is required.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to a message. For help, reply HELP or contact us using the information below. Consent may be withdrawn at any time, and we will honor valid opt-out requests.

We maintain records reasonably necessary to document messaging consent, which may include the date and time of consent, the method or form through which consent was provided, the consent language presented, and related technical or source information.

Additional program terms are available in our Messaging Terms.

6. Cookies & Analytics

Our website may use cookies, pixels, local storage, analytics technologies, and similar tools that are necessary to operate the site, remember preferences, understand usage, measure performance, or improve our website and communications.

The specific technologies and providers used by the production website may change as the site and its infrastructure are configured. Where required by applicable law, we will provide appropriate notice or choices regarding non-essential cookies or similar technologies.

You can also control certain cookies through your browser settings. Blocking some technologies may affect website functionality.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business and consent records, resolve disputes, enforce agreements, satisfy legal or regulatory requirements, and protect our legitimate business interests. Retention periods vary based on the type of information and the context in which it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, network, storage system, or method of electronic transmission can be guaranteed to be completely secure, and we cannot guarantee absolute security.

9. Your Privacy Choices & Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include the right to request access, correction, deletion, or information about how personal information is processed or disclosed. Certain rights may be subject to exceptions or verification requirements.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in those messages. You may withdraw SMS consent by replying STOP. You may also contact us to make a privacy request or ask a question about our practices.

We will not discriminate against you for exercising privacy rights provided by applicable law.

10. Children's Privacy

Our website and services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

11. Third-Party Services & Links

Our website or communications may link to or integrate with third-party websites, platforms, scheduling tools, communications providers, or other services. Those third parties may collect or process information under their own privacy policies. VisionGrove is not responsible for the privacy practices of third parties we do not control.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or legal requirements. When we make changes, we will post the updated Policy on this page and revise the effective date above. Material changes may be communicated in another reasonable manner when required by law.

This page is intended to accurately describe VisionGrove's current website and communications practices. It should be reviewed again before production launch after the final analytics, CRM, scheduling, messaging, cookie, and other data-processing systems are configured.